Refunds& Returns:

Faulty Goods

With all purchases we provide a 7 day Refund / Exchange  policy whereby if the products are faulty we will exchange them or refund them.Refunds are issued only when we have had a chance to resolve the problem with you. If you are requesting a refund all goods must be returned by post  within 7 days of delivery at your expense and take reasonable care to ensure that are returned in good condition. Atomizers / Cartomizers are not covered by this due to the nature of multi voltage devices used.Once we receive the product back and have checked it is faulty,  The funds will be refunded in 24 hours of the receipt of the goods. We can not refund any goods returned after 7 days of receipt that are not faulty after we have checked them.

E-Liquid can not be returned to us so please ensure that you purchase the correct one as we can’t replace or exchange once it has been sent out. If you find any damaged shipments, missing products or faulty products and wish to replace them, please contact us to request a replacement. We will only dispatch the replacement products on receipt of the faulty goods; you must return the faulty goods well packaged and  labeled as we cannot be held responsible for any returned goods that do not arrive so please ensure that you at the very least send them recorded delivery.

Please note Puff Away can not be held accountable if you enter the wrong address details on the order and the package gets lost as a result. We will only ship to the delivery address that you give us on the original order.

Non faulty goods

Refunds for non faulty goods are possible provided that the item is returned to us at your expense within 7 days and in a resaleable condition i.e. unused and unopened.


We do NOT accept any E-liquid returns .

Our starter Kits have a 28 day warranty on the batteries the clearomizers are not covered in this as they are consumable items.

Batteries are covered by a 28 day warranty.

The heater coil in the atomiser is a consumable part and cannot be returned unless it is faulty on arrival.